Romy Bitter Consultancy

Terms and conditions

This is an English translation of the Dutch original, provided for convenience. In the event of any discrepancy, the Dutch version prevails.

Article 1 - Definitions

1.1 In these terms and conditions, "Romy Bitter Consultancy," established in Alkmaar and registered with the Dutch Chamber of Commerce (KvK) under number 95744622, is referred to as "Romy Bitter Consultancy".

1.2 In these terms and conditions, the term "client" refers to the other party.

Article 2 - Conditions for participation in coaching sessions/programmes

2.1 Both private individuals and business owners may take part in a programme and/or sessions.

2.2 Romy Bitter Consultancy will carry out its assignments to the best of its knowledge and ability. It is important to realise, however, that Romy Bitter Consultancy cannot be held responsible if the intended result is not achieved immediately. The client must understand that results take time and depend in part on the participant's own commitment.

Article 3 - Rates and payments

3.1 Unless agreed otherwise or unless the nature of the agreement requires otherwise, an agreement applies for a specific period and number of sessions.

3.2 Once the decision to start has been made, the obligation to pay arises. Payment in instalments is possible, provided this is discussed in advance and confirmed in writing by e-mail. See article 4.2 for the cancellation policy.

3.3 The agreed rates are based on the prices applicable at that time.

3.4 Invoices must be paid within 14 calendar days of the invoice date, unless agreed otherwise in writing.

3.5 No contracts have been concluded with health insurers.

3.6 If the client fails to meet their obligations, the client shall bear all reasonable extrajudicial costs incurred in obtaining payment.

3.7 In the event of liquidation, bankruptcy, seizure or suspension of payments on the part of the client, the claims of Romy Bitter Consultancy become immediately due and payable and the agreement may be terminated with immediate effect.

Article 4 - Changes to the agreement

4.1 If the parties decide to change or supplement the agreement, this may affect the time of completion. Romy Bitter Consultancy will inform the client of this as soon as possible.

4.2 Cancellation of an agreement by the client is only valid by e-mail to hello@romybitter.nl

Cancellation costs vary: cancellation up to 3 days before the start of the first session is free of charge; for cancellation less than 3 days before the first session, 50% of the total amount will be charged. If a programme paid in instalments is ended early, the remaining amount will be charged immediately.

4.3 A session may be rescheduled free of charge up to 24 hours before it starts; if a session is rescheduled or cancelled within 24 hours or in the event of a no-show, the session will be charged. This also applies to a session within a programme, in which case the rescheduled session takes place within the term of the programme, unless agreed otherwise.

4.5 Romy Bitter Consultancy reserves the right to suspend or terminate the agreement if obligations are not met or if new circumstances come to light that were not known when the agreement was concluded.

Article 5 - Intellectual property

5.1 The intellectual property rights to the texts and materials of the programme belong to Romy Bitter Consultancy. The client may use these materials during and after the sessions, but may not share them with third parties without the written permission of "Romy Bitter Consultancy.

5.2 It is not permitted to sell the knowledge gained commercially or to include it in one's own programmes without the written permission of Romy Bitter Consultancy.

Article 6 - Force majeure

6.1 In the event of force majeure, both parties have the right to interrupt or reschedule the agreement. Force majeure includes circumstances beyond the parties' control, such as illness, pandemics, accidents, fire or government measures.

6.2 If such a situation arises, obligations are suspended until the parties are able to meet their obligations again. If the situation continues without a suitable solution, both parties may dissolve the agreement in writing. Any remaining amount will in that case be charged immediately.

Article 7 - Complaints

7.1 If the client is not satisfied, they are requested to report this to Romy Bitter Consultancy by e-mail as soon as possible. Romy Bitter Consultancy takes complaints seriously when they are clearly described and substantiated.

7.2 The obligation to pay remains in force in the event of a complaint.

Article 8 - Liability for damage

8.1 Romy Bitter Consultancy is not liable for damage arising from the agreement, unless the damage was caused intentionally or through gross negligence.

8.2 Romy Bitter Consultancy offers no guarantees and is not liable for (medical) complications that arise for the client during or after the performance of the work. This also applies to nutritional advice, supplement advice and other health-related advice.

8.3 Romy Bitter Consultancy is not liable for damage caused by incorrect or incomplete information provided by the client.

8.4 The client bears final responsibility for checking the quality of the work performed.